Terms and Conditions

**Terms and Conditions for Kerala Homemade Products & Handlooms Online Store**  

**1. Introduction**  

Welcome to Keralse. By accessing or using our website, you agree to comply with these Terms & Conditions. These terms govern your purchase of home made Kerala products and handlooms Products from our store.  

**2. Definitions**  

- **Customer**: Any individual or entity purchasing Products.  

- **Products**: Handmade goods, textiles, and handlooms sourced from Kerala.  

- **Website**: [Your Website URL].  

**3. Account Registration**  

- Users must be ≥18 years old.  

- Provide accurate information during registration.  

- Safeguard your account credentials; notify us immediately of unauthorized use.  

**4. Product Information**  

- Handmade items may have natural variations in color, texture, or design.  

- Product images may differ slightly due to photography/screen settings.  

- Descriptions are provided in good faith but may occasionally contain errors.  

**5. Pricing & Payment**  

- Prices are in **INR** (Indian Rupees) and inclusive of GST.  

- Payment methods: CCAvenue, credit/debit cards, etc.  

- Secure payment gateways encrypt data; we do not store payment details.  

**6. Orders & Acceptance**  

- Orders are confirmed via email.  

- We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity.  

**7. Shipping & Delivery**  

- **Domestic**: Delivered within 5–10 business days. Tracking details provided.  

- **International**: Shipping costs and customs duties are the customer’s responsibility.  

- Delays due to logistics or customs are beyond our control.  

**8. Returns & Refunds**  

- **Damaged/Defective Items**: Return within 7 days of delivery for replacement/refund.  

- **Change of Mind**: No refunds/exchanges for home made/handloom items due to their unique nature.  

- Refunds processed within 14 business days via original payment method.  

**9. Warranties & Guarantees**  

- Limited 15-day warranty against manufacturing defects.  

- Natural materials (e.g., cotton, coir) may age gracefully; imperfections are not defects.  

**10. Intellectual Property**  

- All content (logos, text, images) is owned by Keralse. Unauthorized use is prohibited.  

- Customer reviews may be used for promotional purposes.  

**11. Limitation of Liability**  

- We are not liable for indirect damages (e.g., loss of profits) or misuse of Products.  

**12. Governing Law & Dispute Resolution**  

- Governed by laws of Kerala, India.  

- Disputes resolved through arbitration/mediation in [Your City], Kerala.  

**13. Termination**  

- We may suspend/terminate accounts for breaches of these terms.  

**14. Force Majeure**  

- Not liable for delays/cancellations due to unforeseen events (e.g., natural disasters, pandemics).  

**15. Amendments**  

- Terms may be updated; changes effective upon posting. Continued use implies acceptance.  

**16. Contact Us**  

- Email: info@keralse.com

- Address: Sixth sense solutions,First floor,K J tower,Hospital junction,Chittur,Palakkad,Kerala-678101