**Privacy Policy for Kerala Online Store Selling Homemade Products & Handlooms**
**Last Updated**: [20-03-2025]
**1. Introduction**
Welcome to Keralse. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website www.keralse.com to purchase Kerala-made homemade products and handlooms. By using our website, you consent to the practices described herein.
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**2. Information We Collect**
We collect the following types of information:
- **Personal Information**: Name, email, phone number, shipping address, billing address, and payment details (processed securely via third-party gateways).
- **Non-Personal Information**: Browser type, IP address, device information, and cookies (see Section 7).
- **Transactional Data**: Order history, product preferences, and feedback.
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**3. Purpose of Collecting Information**
Your data is used to:
- Process orders and deliver products.
- Communicate updates, offers, or policy changes.
- Improve website functionality and user experience.
- Comply with legal obligations (e.g., tax, fraud prevention).
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**4. How We Share Information**
- **Third-Party Service Providers**: Payment gateways (e.g., CCAvenue,Razorpay, PayPal), shipping partners (e.g., India Post, DHL), and IT support.
- **Legal Requirements**: Disclose information if required by law (e.g., court orders, tax authorities).
- **Business Transfers**: In case of mergers, acquisitions, or asset sales.
- **With Your Consent**: For marketing collaborations or promotions.
**We do not sell or rent your personal data to third parties.**
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**5. Data Security**
- SSL encryption secures data transmission.
- Payment details are processed via PCI-DSS compliant gateways (we do not store card information).
- Regular audits to safeguard against unauthorized access.
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**6. User Rights**
You have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Withdraw consent for data processing (may affect service delivery).
To exercise these rights, contact us at info@keralse.com.
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**7. Cookies & Tracking Technologies**
- **Essential Cookies**: Required for website functionality (e.g., cart retention).
- **Analytics Cookies**: Track user behavior (e.g., Google Analytics).
- **Advertising Cookies**: Personalized ads (opt-out via browser settings).
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**8. International Data Transfers**
- For international customers, data may be transferred to servers outside India. We ensure compliance with applicable laws (e.g., GDPR for EU customers).
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**9. Children’s Privacy**
- Our website is not intended for users under **18**. We do not knowingly collect data from minors.
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**10. Retention of Data**
- Personal data is retained only as long as necessary for the purposes stated or to comply with legal obligations.
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**11. Updates to This Policy**
- Changes will be posted on this page with a revised “Last Updated” date. Continued use implies acceptance.
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**12. Kerala-Specific & Legal Compliance**
- Governed by Indian laws, including the **Information Technology Act, 2000**, and **Consumer Protection Act, 2019**.
- Aligns with Kerala’s ethical trade practices and traditional values.
- Compliant with the **Digital Personal Data Protection Act (DPDPA) 2023** (when enacted).
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**13. Grievance Officer**
As per Indian IT Act requirements, contact our Grievance Officer:
- **Name**: AGITH KUMAR N
- **Email**: agithkumarn@gmail.com
- **Address**: Sixth sense sloutions,first floor,k j tower,hospital junction,chittur,palakkad,kerala =678101
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**14. Contact Us**
For questions or concerns about this Privacy Policy:
- Email: info@keralse.com
- Phone: +919846699456
- Address: Sixth sense sloutions,first floor,k j tower,hospital junction,chittur,palakkad,kerala =678101
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